Partnership for Patients – Characteristics of Leading Organizations
posted by admin at 4:38 pmToday, a public call with HHS Secretary Kathleen Sebelius and CMS Administrator, Dr. Donald Berwick, celebrated 4500+ organizations pledging support for the Partnership for Patients. Over 2000 of the participants are hospitals.
Joe McCannon, Senior Advisor to the Administrator, offered a number of characteristics of healthcare organizations leading the way in making patient care safer, more reliable and less costly. I have paraphrased Mr. McCannon’s observations made as he and the Partnership for Patients team have traveled across the country. These leading organizations:
• set aims & goals for patient safety improvements and state them publicly – what, how much & by when
• put patients and families on the Board and committees
• count the number of tests they run every day because they are as interested in learning every day as they are in results
• devolve ownership of improvement to the frontline
• continually recognize success – incremental and period-end results
• share stories & narratives of patient experiences & use language of creation – to create an ideal health system
• are rabid about finding new ideas – doing site visits, reviewing literature to help them break out of traditional patterns of thinking
• have the “patient & family” in the room, in the discussion – always
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